Smiley Wall
The Smiley Wall is a feedback collection system designed to gather customer reviews and feedback on service. It can be used by any business in any space, making it a versatile tool for improving customer satisfaction.
The Smiley Wall is typically placed in a prominent location, such as next to the exit, where customers can easily access it and provide immediate feedback. The feedback collection process involves asking targeted questions to gather specific information about the customer’s experience. For example, questions like “How were you helped today?” or “Are you satisfied with our service?” can be used to assess customer satisfaction and identify areas for improvement.
The Smiley Wall terminal is designed to be easily attached to a wall or any other suitable surface. It doesn’t take up unnecessary space and can be placed at any desired height. If the initial placement of the Smiley Wall is not ideal or if feedback needs to be collected in a different area, the Smiley Wall can be easily relocated. It offers flexibility in terms of height adjustment, allowing it to be placed lower, higher, or in a completely different place according to the specific requirements of the business.
Overall, the Smiley Wall provides a convenient and user-friendly way for businesses to collect customer reviews quickly and easily. Its flexibility, ease of use, and customizable question options make it a valuable tool for improving service quality and customer satisfaction.
How does the Smiley Wall work?
Ask targeted questions of your customers that you want feedback on
Improve your service by asking your visitors the right question, for example, “How were you helped today?” or “Are you satisfied with our service?
Stick the Smiley Wall directly where you want it
The Smiley Wall terminal is easy to attach and does not take up unnecessary space.
Relocate
Is the Smiley Wall no longer hanging in the right location or do you want to collect feedback in another room? The Smiley Wall is easy to move. Lower, higher or in a completely different place; the possibilities are endless.
Where can I attach the Smiley Wall?
The Smiley Wall is suitable for any business and also for any space. Place the Smiley Wall in a prominent place, such as right next to the exit. This way, you make it easy for customers to give immediate feedback on service.
Satisfied customers in three steps
1. Collect
To measure is to know. Therefore, collect relevant information from customers about your business. Your visitors choose from four different smileys.
2. Process
Evaluate the results and process the information from the accurate reports sent to you by email.
3. Improve
Implement changes based on the results to achieve even higher customer ratings in the future.
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