Smiley Digital™
Full insight with the Smiley Digital
A perfect complement to our Smiley Terminal and Smiley Touch. Get in touch with your customers wherever they are and receive instantly useful feedback.
Convenience
Easily set up and ready to use within minutes.
Secure
Receive feedback from multiple channels: completely secure and anonymous.
Insights
Gain in-depth insights to improve your performance and customer experience.
Smiley Digital Embed
Simply place the feedback module on your website or mobile application – anywhere you want. Also suitable for emails.
Smiley Digital Pop-up
Suitable for moments at the end of the customer journey funnel, such as “Thank You” pages on your website.
Smiley Digital Solo
Convey the journey seamlessly. Display the QR code on a receipt or flyer. Or share the URL, for example in an email.
Advanced reporting
Track and manage performance with comprehensive and interactive reports. Easily find the problems and causes and see at a glance where the winning opportunities lie.
Data is accessible 24/7 through the online dashboard and via mobile. Automated email reports are among the options.
Quick View shows a summary of the most important results at a glance. You get to see this in a dashboard through informative widgets. Seeing all this data in one place saves you time.
To comprehensively analyze data, there are comprehensive Analytics dashboards. These are more long-term and allow you to analyze data specifically (for exact times and locations).
Most important features
Improve engagement in a non-intrusive way
The Smiley Digital is a fine solution that provides insights for both digital and physical touchpoints.
Discover the ‘why’ behind the experiences
Gain deeper insights into service performance and ensure immediate and continuous improvement with follow-up questions, for example.
Quick to deploy and easy to use
No IT knowledge required. Pop-ups and surveys are easily placed on your web page with simple scripts. Automatic updates are free and customer service is readily available.
Key Tools
Interactive reports
See and share results at a glance and in an interactive way – both internally and externally.
E-mail reports
Receive periodic email reports through the mail. Role-, time- and location-based results.
Share on social media
Share results online with just one click.
Automated notifications
Receive instant app and email notifications for feedback: this allows you to act on it immediately.
More information about the Smiley Digital?
Are you interested in the Smiley Digital and would like more information? Then leave your details using the form below and we will get back to you as soon as possible.