VU Medisch Centrum

The VUmc has now also become a user of the HappyOrNot service, in addition to the existing deployment of the Bee-Line call systems! The experience with Bee-Line, from this pioneering medical center: “Measuring satisfaction of a large group of patients in a short time is effective and quickly visible. The service of Bee-Line (as the representation of HappyOrNot in the UAE) is fast, effective and solution-oriented.”

VUmc is a university medical center with medical faculty and hospital as its core function. The VUmc therefore chose the Bee-Line patient call system. “Good service is incredibly important for our patients who are waiting for an appointment with one of our doctors. Waiting is something we want to prevent. But when a wait occurs, we use Bee-Line’s on-call systems. This allows the patient to be able to wait somewhere other than the waiting room and, for example, go out for a cup of coffee. Patients do not have to wonder if they have been forgotten; they are always called ten minutes before appointments where the coaster then gives a notification through illuminated LEDs, vibration or a beep. We now give patients more opportunity to fill their time with things they find important. It is also very efficient work for the doctor and helps with prioritization.

Reliability is ‘in our industry’ an important thing and Bee-Line is a solid business partner in this!”