Privacy Notice

WHO WE ARE AND HOW TO CONTACT US ? Bee Line Paging Electronics LLC  respects your privacy and is committed to protecting it. We provide this Privacy Notice to inform you of our privacy procedures and practices, including what personal information we collect about you, how we obtain your personal information and how we use your personal information. “Personal information” means information that is about you or from which we can identify you. Bee Line Paging Electronics LLC   shall protect the personal information that you provide in compliance with our Data Privacy Policies which are in line with the applicable Data Privacy Laws (“Laws”) and it’s implementing rules and regulations. We are the data controller of this information under the Laws and other relevant data protection regulations because in the context of our business relationship with you we decide how and why your personal information is processed in the ways explained in this Privacy Notice. When we use terms such as “we”, “us” and “our” in this Privacy Notice, we mean Bee Line Paging Electronics  and Bee Line Paging Electronics LLC (if you are a customer of Bee Line Paging Electronics). We may be required to update or change the Privacy Notice from time to time. We will upload an updated Privacy Notice on www.bee-line.ae and / or other Bee Line Paging Electronics websites. If there are any significant changes to the Privacy Notice (e.g. if we decide to use your personal information in a manner different from that stated at the time it was collected), we will notify you by way of an email.

HAVE YOU BEEN INTRODUCED TO US BY A BROKER OR OTHER INTERMEDIARY ? Our products and services are available through our own branches and on our own website as well as through professional and financial advisors and anyone else who acts as a person sitting in between you and us in relation to what we do for you. In this Privacy Notice we will call these persons “brokers and other intermediaries”. When a broker or other intermediary processes your personal information on our behalf, this Privacy Notice will apply and you should contact us to exercise your rights under the Laws. When a broker or other intermediary processes your personal information as a data controller (i.e. they decide how and why your personal information is processed), their own privacy notice will apply and you should ask them for a copy if you do not have one by the time you are introduced to us. WHAT KINDS OF PERSONAL INFORMATION ABOUT YOU DO WE PROCESS? This will depend on the products or services you apply for and (if your application is successful) obtain from us. We set out below the personal information that we generally process in connection with all our products and services, followed by the personal information that we generally process in connection with specific products and services.

PERSONAL INFORMATION THAT WE GENERALLY PROCESS IN CONNECTION WITH ALL OUR PRODUCTS AND SERVICES This includes:

  • Your title, full name, signature, and contact details, including for instance your email address, home and mobile telephone numbers and fax number;
  • Your home address, correspondence address (where different from your home address) and address history;
  • Your date of birth and/or age, e.g. to make sure that you are eligible to apply for the product and/or that it is suitable for you;
  • Your place of birth, nationality, residency details and any other citizenships if this is necessary for us to comply with our legal and regulatory requirements;
  • Your government identification number and identification documents including for instance document type, number, country of issue and expiry date;
  • Records of how you have contacted us and, if you get in touch with us online, details such as your mobile phone location data, IP address and MAC address;
  • Details of your marital status, spouse’s name and account information, dependents, beneficiaries, beneficial owners, representatives, indemnifiers, tax status, sources of income and funds, assets and liabilities, and whether you are a politically exposed person;
  • Details of shareholdings, prominent functions, directorships and/or employment including for instance your occupation, salary, employer and length of service;
  • Details of your products and services including for instance application information, customer ID number, account number, account balance and currency, account history, security or collateral held by us, your branch name, standing orders, direct debits, payment transactions, cards held, card numbers, details of additional signatories, online banking details, information relating to complaints and/or fraud reports, and details associated with account closure and/or card cancellation; and
  • Security identifiers including for instance mother’s maiden name.
  • To comply with our legal obligations, we may be required to share your personal information with regulatory bodies governing.

WHAT IS THE SOURCE OF YOUR PERSONAL INFORMATION? We will generally collect your personal information from you directly. If you are introduced to us by an approved intermediary, we will obtain some personal information about you indirectly from them when they introduce you to us. In addition, we obtain your personal information from other sources such as fraud prevention agencies, credit reference agencies, your employer, landlord, other lenders, publicly available directories and information (e.g. telephone directory, social media, internet, news articles), debt recovery and/or tracing agents, other organisations to assist in prevention and detection of crime, police and law enforcement agencies. In addition, some of your personal information may come from other members of our Group if you already have a product with them. Some of the personal information obtained from Credit Reference Agencies will have originated from publicly accessible sources. In particular, credit reference agencies draw on court decisions, bankruptcy registers and the electoral register (also known as the electoral roll). We explain more about Credit Reference Agencies below. We have also mentioned above in the lists of personal information that we process some of the Credit Reference Agencies’ other sources of information (which are our own source of information too).

WHAT ARE THE PURPOSES AND LEGAL GROUNDS FOR OUR PROCESSING OF YOUR PERSONAL INFORMATION (INCLUDING WHEN WE SHARE IT WITH OTHERS) ? Certain Laws require us to explain what legal grounds justify our processing of your personal information (including when we share it with other organisations). For some processing more than one legal ground may be relevant (except where we rely on a consent). Here are the legal grounds that are relevant to us in accordance with applicable Laws:

  1. Processing is necessary to perform our contract with you or for taking steps prior to entering into it for the purpose of:
    1. Administering and managing your account(s) and related services, updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt;
    2. Sharing your personal information with other payment services providers such as when you ask us to share information about your account with them; and
    3. All stages and activities relevant to managing your account(s) including enquiry, application, administration and management of accounts, illustrations, requests for transfers of equity, and setting up/changing/removing guarantors
  2. Where we consider that, on balance, it is appropriate for us do so, and where we are able to do so in line with applicable Laws, processing necessary for the following legitimate interests which apply to us and in some cases other organisations (who we list below) are:
    1. Administering and managing your account(s) and services relating to that, updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt, to assess your credit worthiness and advise you in relation to products and services;
    2. Testing the performance of our products, services and internal processes;
    3. Adhering to guidance and best practice under the regimes of governmental and regulatory bodies such as the Dubai Financial Services Authority, the UAE Central Bank or any other relevant authority where we operate;
    4. For management and auditing of our business operations including accounting and insurance;
    5. Carrying out searches at Credit Reference Agencies pre-application, at the application stage, and periodically after that. Where you have been introduced to us by a broker or other intermediary they may do these searches on our behalf;
    6. Carrying out monitoring and to keep records (see below);
    7. Administering our good governance requirements and those of other members of our Group;
    8. When we share your personal information with these other people or organisations;
      • Your guarantor (if you have one);
      • Joint account holders, trustees and beneficiaries and any person with power of attorney over your affairs (in each case only if relevant to you);
      • Members of our Group;
      • Other payment services providers such as when you ask us to share information about your account with them;
      • Other account holders or individuals when we have to provide your information to them because some money paid to you by them should not be in your account;
      • Our legal and other professional advisers, auditors and actuaries;
      • Financial institutions and trade associations;
      • Tax authorities who are overseas for instance if you are subject to tax in another jurisdiction we may share your personal information directly with relevant tax authorities overseas;
      • Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, communication tool providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions;
      • Buyers and their professional representatives as part of any restructuring or sale of our business or assets; and
      • Credit Reference Agencies (see below where we explain more)
  3. Processing necessary to comply with our legal obligations:
    1. For compliance with laws that apply to us;
    2. For establishment, defense and enforcement of our legal rights or those of any other member of our Group;
    3. For activities relating to the prevention, detection and investigation of crime;
    4. To carry out identity checks, anti-money laundering checks, and checks with Fraud Prevention Agencies pre-application, at the application stage, and periodically after that. Where you have been introduced to us by a broker or other intermediary they may do these searches on our behalf.
    5. To carry out monitoring and to keep records (see below);
    6. To deal with requests from you to exercise your rights under the Laws;
    7. To process information about a crime or offence and proceedings related to that (in practice this will be relevant if we know or suspect fraud); and
    8. When we share your personal information with these other people or organisations:
      • Your guarantor (if you have one);
      • Joint account holders, Trustees and beneficiaries, and the person with power of attorney over your affairs;
      • Government and regulatory bodies, such as the UAE Central Bank;
      • Other payment services providers such as when you ask us to share information about your account with them;
      • Other account holders or individuals when we have to provide your information to them because some money paid to you by them should not be in your account; and
      • Fraud Prevention Agencies and Law enforcement agencies.
  4. Where required under certain Laws, processing with your consent:
    1. When you request that we share your personal information with someone else and you give us your consent to such disclosure;
    2. For personalising the marketing messages we send to you and to make them more relevant. This can be done in the following ways: carrying out marketing research and analysis and developing statistics; using market research organisations who help us to develop and improve our products and services; providing you with relevant marketing communications (including by email, telephone or SMS) relating to the products and services that you have with us or that we offer; and measuring the effectiveness of our marketing communications; and
    3. For some of our processing of special categories of personal data such as biometric data, data about your health or if you are a vulnerable customer (and it will be explained to you when we ask for that explicit consent, for what purposes, with whom it will be shared and what it will be used for).

HOW AND WHEN CAN YOU WITHDRAW YOUR CONSENT? For processing that is based on your consent, you have the right to take back that consent for future processing at any time (unless the personal data is required for our business operations related to the provisions of products and services to you). You can do this by contacting us using the details provided. We will tell the broker or other intermediary who introduced you to us that you have withdrawn your consent if it is our data processor (this means an organisation who is processing personal information on our behalf) or if we are required to do when you exercise certain rights under the Laws. You should make sure to contact them directly to withdraw your consent for what they do with your personal information as a data controller in their own right. To comply with payment services regulations, we have to share some of your personal information with other payment service providers in some circumstances such as when you ask us to share information about your account with them. Whilst those payment services regulations require your ‘consent’ for such disclosure, ‘consent’ in under such regulations does not have the same meaning as ‘consent’ under the Laws. The legal grounds which may be relevant to for our disclosure of your personal information with other payment service providers is compliance with our legal obligations, performance of our contract with you, our legitimate interests, or a combination of these. Therefore, if you ask to withdraw consent from what we do with your personal information where we need to share it with payment services providers, we may still have to hold and use your personal information in order to be able to provide our services to you and to comply with our legal obligations.

IS YOUR PERSONAL INFORMATION TRANSFERRED OUTSIDE ? Sometimes, where we are able to do so in accordance with applicable Laws, your personal information may be transferred outside the Dubai International Financial Centre or the country from which you may be accessing our services. Some territories outside your country may not have adequate protection for personal information under the laws that apply to us. We will make sure that suitable safeguards are in place before we transfer your personal information to territories outside your country which do not have adequate protection under laws that apply to us; for example, by implementing specific contractual clauses with entities to whom we share your personal information. For more information about suitable safeguards and (as relevant) how to obtain a copy of them or to find out where they have been made available you can contact us using the details provided.

WHAT SHOULD YOU DO IF YOUR PERSONAL INFORMATION CHANGES? You should tell us without delay so that we can update our records. If you were introduced to us by a broker or other intermediary who is data controller in its own right, you should contact them separately. In some cases where you exercise rights against us under the Laws (see below), under certain circumstances, we may need to inform the broker or other intermediary.

DO YOU HAVE TO PROVIDE YOUR PERSONAL INFORMATION TO US? We are unable to provide you with products and services or to process your application without having personal information about you. Your personal information is required before you can enter into the relevant contract with us, or it is required during the life of that contract, or it is required by laws that apply to us. If we already hold some of the personal information that we need – for instance if you are already a customer – we may not need to collect it again when you make your application.

DO WE DO ANY MONITORING INVOLVING PROCESSING OF YOUR PERSONAL INFORMATION? In this section monitoring means any listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person face to face meetings and other communications. We may monitor where permitted by law and we will do this where the law requires it. Some of our monitoring may be to comply with regulatory rules, self-regulatory practices or procedures relevant to our business, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures, to have a record of what we have discussed with you and actions agreed with you, to protect you and to provide security for you (such as in relation to fraud risks on your account) and for quality control and staff training purposes. Some of our monitoring may check for obscene or profane content in communications. We may conduct short term carefully controlled monitoring of your activities on your account(s) where this is necessary for our legitimate interests or to comply with our legal obligations. For instance, where we suspect fraud, money laundering or other crimes. Telephone calls and/or in person meetings between us and you in connection with your application and/or your account(s) may be recorded to make sure that we have a record of what has been discussed and what your instructions are. We may also record these types of calls for the quality control and staff training purposes.

FOR HOW LONG IS YOUR PERSONAL INFORMATION RETAINED BY US? Unless we explain otherwise to you, we will hold your personal information as long as is necessary to respond to any queries from you, to improve our services, to respond to any legal claims by you, or to comply with any legal and/or regulatory requirements to which we are subject. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve such purposes through other means, and the applicable requirements.

WHAT ARE YOUR RIGHTS UNDER DATA PROTECTION LAWS? Under certain Laws, you may have the following rights:

  1. The right to be informed about your processing of your personal information;
  2. The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed;
  3. The right to object to the processing of your personal information;
  4. The right to have your personal information erased (the “right to blocking or erasure”);
  5. The right to request access to your personal information and to obtain information about how we process it;
  6. The right to restrict or limit the processing of your personal information;
  7. The right to move, copy or transfer your personal information; or
  8. Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.

For any of the above, please email us at. We may require further information from you in order to carry out any of the above requests. We may ask you to provide proof of your identity. If you wish to exercise any of these rights against the credit reference agencies, the fraud prevention agencies, or a broker or other intermediary who is data controller in its own right, you should contact them separately.

DATA ANONYMISATION AND USE OF AGGREGATED INFORMATION Your personal information may be converted into statistical or aggregated data which cannot be used to re-identify you. It may then be used to produce statistical research and reports. This aggregated data may be shared and used in all the ways described in this Privacy Notice.

DATA PRIVACY NOTICES FROM OTHER ORGANISATIONS We have mentioned that we share your personal information with fraud prevention agencies and credit reference agencies. They require us to pass on to your information about how they will use your personal information to perform their services or functions as data controllers. These notices are separate to our own. All banking transactions requested by Bee Line Paging Electronics customers are governed by our Terms and Conditions. If you have any questions about our privacy practices write to us at info@bee-line.ae.

 

Scope of Privacy Policy additional to HappyOrNot

This Privacy Policy applies to the personal information that we obtain when you use the “HappyOrNot Services” or when you otherwise interact with Bee-Line Paging Electronics LLC.

“HappyOrNot Services” include our:

  • Websites
  • SaaS Products

but does not include:

  • Third party products. Third party products or services are considered those that you choose to integrate with the HappyOrNot product or services via our HappyOrNot API. You are expected to review those policies of third party products and services to ensure sure you are willing to accept and comply with the ways in which they collect and use your information.

The data controller in accordance with the applicable data protection law is HappyOrNot Ltd. HappyOrNot is responsible for ensuring that your personal data is processed in compliance with this Policy and applicable data protection laws.

For data subjects located in the EU/EEA and UAE, you can contact the relevant HappyOrNot entity at one of the following addresses:

  • The Finland entity:
    HappyOrNot Ltd
    Business ID: 2260302-1
    Address: Åkerlundinkatu 11, 33100 Tampere, Finland
    Email: info@happy-or-not.com

Collection of information

Information you provide to us

HappyOrNot Account Information

We collect information about you and your company when you: register for the HappyOrNot service; modify your user profile; and make purchases through, use, access, or interact with, the HappyOrNot Services (including, but not limited to, when you download, view, or share content). Information we collect includes:

  • Contact and user information, such as name and email address
  • Billing information, such as credit card details and billing address
  • Profile information, such as a username, name and e-mail address
  • Preferences information, such as notification and marketing preferences; you can opt-out from receiving direct marketing by modifying your marketing preferences in the preferences center, or by following the unsubscribe link available in the newsletters

You may provide this information directly when you enter it in the HappyOrNot Services. You may also refuse to not enter the information asked, but please note that by limiting the information you provide us, we can only provide you limited services.

In some cases, another user (such as a system administrator) may create an account on your behalf and may provide your information, including personal data (most commonly when your company requests that you use our products). We collect such information under the direction of our customers and often have no direct relationship with the individuals whose personal data we process. If you are an employee of one of our customers and would no longer like us to process your information, please contact your employer. If you are providing information (including personal data) about someone else, we assume that you have the authority to act on their behalf. Please let us know if this is not the case.

Other submissions

We collect other data that you submit to our websites, or as you participate in any interactive features of the HappyOrNot Services, participate in surveys, contests, promotions, activities or events, request customer support, communicate with us via third party social media sites, or otherwise communicate with us. For example, you can submit information regarding a problem you are experiencing with a HappyOrNot product to our Support Services.

Some of the Services offer features and functionality that allow posting information publicly, for example in social media platforms. Any personal information you choose to submit in such forums may be read, collected, or used by others who visit these sites, and may be used to send you unsolicited messages. HappyOrNot is not responsible and shall not be held liable for the personal information you choose to submit to or through these channels or for any acts or omissions of other users who may access such information.

This type of data can be collected also from individuals, who are currently not HappyOrNot’s customers and are maybe only interested in buying Service from us or are interested in working with us.

Information we collect from use of HappyOrNot Services

Information Collected Using Cookies

We collect certain information through the use of cookies, which are small text files that are saved by your browser when you access our Services. We use both session cookies and persistent cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We also use cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent cookies, session cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or to prompt you before accepting cookies. Please note, however, that if you don’t accept cookies, you may not be able to access all portions or features of the Services. Some third-party service providers that we engage (including third-party advertisers) may also place their own cookies on your browser. Note that this Privacy Policy covers only our use of cookies and does not include the use of cookies by third parties.

This type of data is can be collected also from individuals, who are currently not HappyOrNot’s customers and are maybe only interested in buying Service from us or are interested in working with us.

Web Logs

We gather certain information and store it in log files when you interact with our Websites and SaaS Products. This information includes, but is not limited to, internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information.

This type of data is can be collected also from individuals, who are currently not HappyOrNot’s customers and are maybe only interested in buying Service from us or are interested in working with us.

Purpose and legal basis for processing your personal data

We use the Information we collect about you (including Personal Information to the extent applicable) for a variety of purposes:

  1. Service provision and managing your customer relationship

 

  • Provide, operate and maintain HappyOrNot Services;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Send transactional messages, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and support and administrative messages;

Our processing of personal data for these purposes is based on the contract between you/the company you represent and us.

  1. Service development and information security

 

  • Monitor and analyze trends, usage, and activities in connection with HappyOrNot Services;
  • Improve the quality of the Services and to develop new features in the Services. This means for example using  analytics information (including log and configuration data) to understand how our products are being configured and used and how they can be improved for the benefit of all of our users;
  • Ensure the security of the Services; and
  • Investigate and prevent fraudulent transactions, unauthorized access to HappyOrNot Services, and other illegal activities;

The legal basis for these purposes of processing is our legitimate interest to ensure that our Service has an adequate level of data security, that the Services are used according to the Terms and Conditions or any other Terms of Use that may apply to the Services and applicable laws, and that we have sufficient and relevant information at hand to develop our Service.

  1. Marketing

 

  • Where we have the needed permissions, send you promotional communications, such as information about services, features, surveys, newsletters, offers, promotions, contests, events and providing other news or information about us and our select partners. You always have the ability to opt out of receiving any of these communications by using the “unsubscribe link” within the e-mail or by amending your marketing preferences in the preferences center;
  • Personalize HappyOrNot Services, including by providing content, features, or advertisements that match your interests and preferences;

Our processing of personal data for these purposes is based on our legitimate interest to provide you relevant information as part of the Services and to promote the Services to you.

When the legal basis for our processing of your personal data is legitimate interest, we have done a so-called balancing test as required by data protection legislation to ensure that it is alright to use this legal basis. If you would like find out more about this, please contact info@feedbacksmiley.ae

 

What Information Do We Share With Third Parties?

We will not share your personal data except as described below:

Affiliates

Bee-Line Paging Electronics LLC and HappyOrNot may have a number of Authorized HappyOrNot Resellers and a subsidiary (collectively, “Affiliates”). We share your personal data with these Affiliates, when it is required to do so in order to provide the service to you, in which case we require our Affiliates to abide by the requirements within this Privacy Policy.

Mergers and acquisitions

If another company acquires our company or our assets (for example in connection with a merger, acquisition or bankruptcy), that company may acquire also the personal data collected by us and in this case will assume the rights and obligations regarding your personal data as described in this Privacy Policy.

Information shared with third party service providers

Bee-Line Paging Electronics LLC and HappyOrNot may share your information with third party service providers to provide you the Services, to facilitate your use of our Services, to process any financial transactions you make through our Services, or to provide technical support. This means for example third party vendors who provide the necessary software, networking, storage and other similar technology that are required to provide the Services. Except as set forth in this Policy, these third party service providers must only use your information to provide the services requested by HappyOrNot.

Disclosing personal data to competent authorities or for safety reasons

We may share your personal data to comply with requests from competent authorities or related to legal proceedings when this is permitted or required by law, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Information we disclose with your consent or at your request

If you have expressly requested that we do so, we may share your personal data with (i) third-party sites or platforms, such as social networking sites; and/or (ii) third-party application developers.

Third-Party Sites, Applications and Services

Our Services may contain links to other websites and services, and some of our Services may be accessed through third-party applications or services. Any information that you provide on or to a third-party website, application, or service (“Third-Party Services”) is provided directly to the owner or operator of such Third-Party Services and is subject to that party’s privacy policy. Even if such Third-Party Services are accessible through our Services, our Privacy Policy does not apply to such Third-Party Services and we shall not be held responsible for the content, privacy, or security practices and policies of such Third-Party Services. To protect your information, we recommend that you carefully review the privacy policies of other Third-Party Service that you access or use.

Transferring your personal data outside the EU/EEA

Some of our Affiliates and third-party service providers process personal data outside the European Economic Area (EEA):

  • For example some of the personal data is stored on cloud-based servers which can be geographically located outside the EEA, such as in the United States
  • HappyOrNot has employees in the United States and in Japan, who in some cases may have access to the personal data of EU residents
  • Our resellers are located all over the world; the resellers mostly process personal data of their local contacts, but they may also in some situations have access to the personal data of EU residents.

If personal data of EU residents is in any way transferred or processed outside the EEA, we take all necessary steps to ensure that such personal data continues to be adequately protected. Usually we use EU Commission’s Standard Contractual Clauses (as required by Article 46.2 of the EU General Data Protection Regulation), which means that we have a contract in place with our affiliates or service providers, requiring these parties to process personal data in a secure manner. If you would like find out more about this, please contact security@happy-or-not.com.

Retention of personal data

Your personal data will be retained only for as long as necessary to fulfil the purposes defined in this Privacy Policy.

Most of your personal data will be retained during the course of your customer relationship with HappyOrNot. Some personal data might be retained after your customer relationship with us has ended, if required or allowed by applicable laws; for example, applicable tax and accounting legislation requires us to keep some information for six years and in some cases even longer.  When your personal data is no longer required by law or rights or obligations by either party, we will delete your personal data.

Personal data which is not necessary for the customer relationship will be deleted or anonymized as soon as possible after the collection of such personal data and at latest within 12 months.

Your rights

You have a right to access personal data we process about you. You may access, correct, update, change or remove your personal data at any time. However, please note that certain information is strictly necessary in order to fulfil the purposes defined in this Policy and may also be required by law. Thus, you may not remove such personal data.

You have a right to object for certain processing. To the extent required by applicable data protection law, you have a right to restrict data processing.

You have a right to data portability, i.e. right to receive your personal data in a structured, commonly used machine-readable format and transmit your personal data to another data controller, to the extent required by applicable law.

You have a right to complain to a supervisory authority in accordance with Article 77 of the EU General Data Protection Regulation. You can contact the supervisory authority of your place of residence, place of work, or place of one of our entities located in the EU.

HappyOrNot’s customers and users:

You can access and modify your personal data in your HappyOrNot Service account by accessing your user profile at the HappyOrNot Reporting Service website. If you want us to delete or disable your personal data and your HappyOrNot account, please contact your internal administration. If you don’t know your administrator, you can contact HappyOrNot at info@feedbacksmiley.ae  with your request.

You may opt out of receiving promotional communications from HappyOrNot by using the unsubscribe link within each email, or emailing us at security@happy-or-not.com to have your contact information removed from our promotional email list or registration database.

Your account is administered by an Authorized HappyOrNot Reseller and if you want to change the billing information, please contact your local HappyOrNot Reseller.

Non-customers:

If you wish to access your personal data, wish to have your personal data removed or want to use any of the other rights mentioned above, please contact security@happy-or-not.com.

Security of your information

We take reasonable measures to protect the information that we collect from or about you (including your PII) from unauthorized access, use, or disclosure. Our Services have security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. When our Services are accessed using a supported browser, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that data are safe, secure, and available only to you. HappyOrNot also implements a security method based on dynamic data and encoded session identifications, and hosts the website in a server environment designed to be secure and that uses a firewall and other technology designed to prevent interference or access from outside intruders. HappyOrNot provides unique user names and passwords that must be entered each time a customer logs in to our Services. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of personal data.

Sensitive Information

Our purposes of processing your personal data (as described above) do not necessitate collecting and processing of any sensitive information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership). We kindly ask you to not send any sensitive information on or through our Services or via any other means as this poses unnecessary risks to your privacy.

Changes to Privacy Policy

We may modify and revise this Privacy Policy from time to time if this is necessary for example due to changes in the Services. If we make any material changes to this Privacy Policy, we’ll notify you of such changes by email or other appropriate mode of communication.

Contacting Us

Please contact us at info@feedbacksmiley.ae  if you have any questions about our Privacy Policy.