HappyOrNot measurement tools
We offer you the solutions for easily and quickly obtaining customer feedback to survey both employee and customer satisfaction: HappyOrNot. Since 2013, Feedbacksmiley’s mother company Bee-Line is the proud reseller of HappyOrNot measurement tools, which allow you to easily conduct a customer satisfaction survey. However, gaining insight into customer satisfaction can often seem difficult because customers tend to give socially desirable answers or do not feel like filling out an extensive survey. Therefore, with HappyOrNot, we offer several measurement tools that allow customers to share their experience with just one simple press of one of the four smiley buttons. You can easily gain insight into employee and customer experience with HappyOrNot from Feedbacksmiley.ae and enjoy all the benefits immediately.
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√ More than 10 years of experience
√ Various HappyOrNot measurement tools: SmileyTERMINAL, SmileyTOUCH, SmileyDIGITAL, SmileyWALL etc.
√ Convenience: easy to implement, in any industry
√ Compatible: Multi-channel HappyOrNot measuring instruments are compatible with each other for optimal results
√ Insight: always quick and easy insight into results
√ Personalized: ability to completely personalize your HappyOrNot-device
√ Full wireless: always connected, 24/7/365
Would you like to know how HappyOrNot can contribute to the desired improvement in employee and customer experience within your organization? Then contact us via the buttons below.
HappyOrNot digital
Our HappyOrNot digital is the ideal complement to measuring instruments such as the Smiley Link and Smiley Wall. With HappyOrNot Digital, you can easily offer visitors to your website the opportunity to share their experience. This is possible through a built-in widget, pop-up or separate URL, among other things.
HappyOrNot link
With our HappyOrNot Link allows customers to leave a review, completely contactless, using their cell phone. The Smiley Link features a unique QR code, allowing customers to express their satisfaction or dissatisfaction with a quick scan.
HappyOrNot wall
The Smiley Wall consists of a high-quality touchpad and is very easy to use. As a result, you can easily place it on any wall. This saves a lot of space and allows customers to share their experience at the touch of a button.
Benefits of HappyOrNot measurement tools
Understanding the experience of both employees and your customers is necessary for optimizing your services. HappyOrNot is also the tool of choice for improving the work process. Using our HappyOrNot measurement tools, you can easily gain 24/7 insight into the employee and customer experience. These results are extremely valuable for any organization and ensure that your organization continuously adapts to customer needs. With HappyOrNot, you can get started right away.
- Show commitment and benevolence toward employees and your valued customers in an approachable, yet highly valuable way
- Constantly stay on top of customer experiences and respond early to any possible dissatisfaction
- Easily discover the so called pain points and show areas for improvement within your organization
- Easily deployable in any industry
- 24/7 access to results
- Share results on your social media by a the click of a button, if desired
Do you have questions about HappyOrNot or are you curious about the possibilities for your organization? If so, please contact us.
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Quick View shows a summary of the most important results at a glance. You get to see this in a dashboard through informative widgets. Seeing all this data in one place saves you time.
To comprehensively analyze data, there are comprehensive Analytics dashboards. These are more long-term and allow you to analyze data specifically (for exact times and locations).
How does Happy Or Not work?
1. Collect data
Using HappyOrNot, you collect highly valuable information about customer and employee experiences in an approachable way. This information is all stored securely for you and is visible 24/7.
2. Process data
Using advanced reporting, you will gain continuous insights into your organization’s performance. Evaluate this feedback with your team and see where the pain points and areas for improvement lie.
3. Improve
By visualizing these insights you have collected from the results of HappyOrNot, you implement optimizations in the work process. In this way you continuously respond to the wishes of the customer and work towards an even higher level of customer satisfaction.
Questions about HappyOrNot? Get in touch
Would you like more information about HappyOrNot and need expert advice to measure customer satisfaction within your organization? Then contact us directly by phone at 050 884 6516 or fill in the following contact form. We will contact you immediately to discuss options.