Source:happy-or-not.com
Translate : feedbacksmiley.ae
Customer Experience- 21.12.2022
How the HappyOrNot solution has served its customers in 2022
HappyOrNot is all about helping companies reveal customer experience insights to improve their operations. Since we are in the business of collecting customer feedback, of course we also collect feedback from our own customers!
Just like the thousands of brands that rely on HappyOrNot to lead their businesses to better customer satisfaction, we also rely on our own customer surveys to ensure that we develop our solution to provide the best value and enable our customers to achieve their goals.
In our 2022 kick-off blog post, we shared that our goal was to provide richer and deeper customer experience insights and further improve the ability to measure the omni-channel customer experience. As the year progressed, we listened, learned and developed, we want to share some of those highlights with you.
“The honest and open feedback from our customers is truly invaluable,” says Manu Karppelin, head of Product Management. “We want to verify that we are focusing on the right improvements so we can help our customers achieve better service levels and business success. Our customers have confirmed that HappyOrNot helps site managers capture essential data, bridge gaps and track performance over time, making it a real tool for service improvement.”
Our customers find great value in HappyOrNot and would be much less happy without it. We continue to improve the product-market fit and have succeeded in meeting the needs of operational managers in particular.
This goal of enabling richer and deeper insights has been our driving force throughout the year and continues to be in 2023.
In analyzing the feedback to understand the key benefits from the customers’ perspective, three recurring keywords emerged: “insight,” “feedback” and “improvement.” These keywords represent the areas that our customers believe provide the most benefit and value to them. This means they can listen to their customers and get lots of feedback, giving them invaluable insights to improve their operations.
Manu continued: “I am happy to see that we understand our customers’ needs and are equipped to meet their personal needs. While there is no magic bullet that solves everything and suits everyone, we remain true to our key differentiators – ease of use, scalability and confidence in data. We are confident in our position to take on new and exciting challenges with our customers in the future.”
During the year, our R&D team was also busy updating the platform to enable smooth, efficient future development. We will continue to improve our services, focusing on our customers’ needs without sacrificing ease of use and unparalleled feedback volumes.
We will continue to keep you informed of our exciting new developments in the new year!