Customer satisfaction survey with feedback terminal
Improve customer satisfaction with your service with Feedbacksmiley’s HappyOrNot feedback terminal. Are you curious about how satisfied your customers are? Thanks to our satisfaction meter you can ask your customers for feedback in a very accessible way. Simply place a question on the display and let your customers choose one of the four smileys that best fits their experience. The feedback poles offer a simple and user-friendly way to optimize your customer satisfaction.
- Completely wireless
- No wifi required
- 24/7 access to reports
- Reliable results
- Now also in tablet version, the SmileyTOUCH
Would you like to receive more information about the customer satisfaction pole? Contact us directly at 050 884 6516
MEASURE
Listen to your customers and employees and collect
continuous feedback on location
KNOW
Analyze the feedback using our reporting service and intelligent widgets
IMPROVE
Use the data to improve your service and increase your company’s performance
How does the feedback terminal work?
The HappyOrNot feedback terminal is unparalleled user-friendly. The terminal runs on long-lasting batteries, is completely wireless and easy to install within minutes. All you need to do is think of valuable questions you would like to receive answers to from your customers. Customers can then choose one of the four smileys that best represents their experience. Are they satisfied or not at all? This gives you valuable.
Always reliable results
The terminal is protected from abuse and blocks when the smileys are pressed too many times in a row. This feedback pillar is ideal to find out immediately how your customers experience your service. Would you like to receive more feedback and also know why your customers choose a particular smiley? Our new product, the Smiley Touch, gives your customers the opportunity to explain their evaluation.
Customer satisfaction surveys in different industries
Feedback terminal retail
Satisfied customers return more often and simply spend more money. Therefore, it is exceptionally important that your customers are satisfied with the service in your store, as this directly correlates with higher sales.
Feedback terminal transportation
Keeping passengers and travelers satisfied is immensely important in the transportation industry. Satisfied passengers contribute to a good image and are more likely to return to your business. Collect valuable feedback and improve your service, now.
Feedback terminal services
Improve your company’s image and reputation in the service industry. Great service is hugely important in the service industry to retain customers and to strengthen your position against your competitors.
Feedback teminal healthcare
Improve the patient experience by soliciting feedback from your patients and staff. Satisfied patients will recommend your service to family & friends, and that improves your image.
Analyzing results
You will receive the results of the customer satisfaction survey by e-mail. This way you can see how satisfied your customers are per week, per day and even per hour. This data gives you insight into the level of your service. It also allows you to compare different locations and see the differences between them at a glance. The feedback pillar is also equipped with a RealTime Alert function. You will receive automatic notification when satisfaction levels decrease, so you can intervene immediately.
In addition, you also have access to your own dashboard, making it possible at any time to analyze the data from the survey more thoroughly. Composing your own reports and exporting data is also extremely easy and anyone can do it!
Sample questions for the feedback terminal
To receive valuable information through the feedback pillar, it is obviously important to ask the right questions. Worldwide, feedback pillar users are achieving great success with the following questions:
- How friendly was our staff?
- Were you well served today?
- How was your trip?
- Were you able to find everything?
- How clean were the toilets?
- How did you experience our care?
- Are you satisfied with our offerings?
Would you like to learn more about measuring customer satisfaction with a feedback terminal?
Are you interested in a feedback pillar or would you like more information? Feel free to contact us directly using the contact form below.