Source:happy-or-not.com Translate : feedbacksmiley.ae Customer Experience- 21.12.2022 How the HappyOrNot solution has served its customers in 2022 HappyOrNot is all about helping companies reveal customer experience insights to improve their operations. Since we are in the business of collecting customer feedback, of course we also collect feedback from our own customers! Just like the […]
Category: Blog
The HappyOrNot effect
Source:happy-or-not.com Translate : feedbacksmiley.ae Customer experience -10.02.2022 The HappyOrNot effect How do you turn customer feedback into customer success? Customer experience matters, we all know that. In fact, it matters so much that when consumers have a very good CX, they are willing to pay up to 16% more for products and services. This […]
Narita International Airport partners with HappyOrNot to measure experience at Security
Bron: happy-or-not.nl Vertaling: feedbacksmiley.nl TAMPERE & JAPAN – JULY 2021 – HappyOrNot, the leading customer feedback collection solution trusted by companies such as Elkjøp, Levi’s Stadium, Autogrill and London Heathrow Airport and its Japan-based official partner Hitachi Systems Power Services Ltd. announces its latest airport partnership with Narita International Airport Corporation (NAA). Using HappyOrNot’s Smiley […]
The three ways retailers can drive growth in 2021
By: Forbes Magazine Translation : feedbacksmiley.ae As one of the most disrupted industries throughout the pandemic, retail companies have worked hard to best serve customers while meeting ever-changing constraints.
New Smiley Touch™ motion feature offers more choice without touching
By: Happy-Or-Not Translation: Feedbacksmiley.ae The driving force behind our continuous innovation is our commitment to offer the most frictionless solution for feedback insights. Collecting feedback from companies and people who want to collect feedback in a way that encourages and inspires trust is our highest priority.
Creating a Customer Experience Growth Mindset is Key to Growing Retail Companies in 2021
By: Forbes Magazine Translation : Feedbacksmiley.ae In a time of unprecedented demand and increased adoption of online ordering, customer experience (CX) data has never played such an important role in increasing customer retention and ensuring businesses remain successful. Statistics from Zendesk’s 2021 CX Trends Report show that 50% of customers switch to a competitor after […]
How Connolly SPAR uses customer feedback to stay ahead of the competition
By: HappyOrNot Translation : Feedbacksmiley.ae SPAR, founded in 1932 in the Netherlands, is the largest food store chain in the world. In a highly competitive industry, SPAR is committed to exceeding its customers’ expectations by creating more relevant in-store experiences. The three stores in Wiltshire, UK, have been equipped with HappyOrNot Smiley Terminals since 2014. […]
Coronavirus emphasizes that companies must stay focused on what matters most: their customers
Bron: Forbes, Heikki Väänänen Translation: feedbacksmiley.ae The year 2020 can already be easily summed up by saying that “a lot has happened in a short time. In many ways, the world has undergone cataclysmic change, and almost all businesses have had to adapt quickly and dramatically to stay afloat. In times of crisis, a customer’s […]
People continue to give feedback in large quantities on Smiley Products
In addition, we are introducing new product enhancements for greater peace of mind…. Source: HappyOrNot Translation: Feedbacksmiley.ae This newsletter consists of two parts, one with market insights and one introducing the new enhancements (including some comments and insights on Smiley Link). PART 1: MARKET INSIGHTS There is overwhelming evidence that consumers are still giving feedback […]
In the beginning there was Human Resources … even though we called it “personnel
Door HappyOrNot Americas Vertaling: Feedbacksmiley.ae Believe it or not, there was a time when there was no such thing as: Human Resources. And that may be hard to imagine, in a world where we are constantly focused on recruiting, hiring and finding ways to better engage employees. But the first HR department (or something that […]